Performance & Speed Issues

Slow Page Loading

General Slowness

Try these steps in order:

1. Refresh the page - Press F5 or Ctrl+R
2. Clear browser cache - Ctrl+Shift+Delete
3. Close other tabs - Free up browser memory
4. Try a different browser - Chrome often performs best
5. Check your internet - Run a speed test
6. Restart your browser - Close and reopen

Specific Pages Slow

If only certain pages are slow:

• Large lists - Use filters to reduce data shown
• Reports - Select a smaller date range
• Exports - Large exports take time to generate

Timeout Errors

Request Timeout

If you see a timeout error:

1. Wait a moment and try again
2. Don't click multiple times (queues duplicate requests)
3. Try a smaller operation (fewer records)
4. Contact support if persistent

Session Timeout

If your session expires:

• You'll be redirected to the login page
• Log back in to continue
• Unsaved work may be lost
• Sessions expire after 30 minutes of inactivity

Export Performance

Excel Export Taking Too Long

• Large exports (1000+ rows) take time
• Wait for the download to complete
• Don't navigate away during generation
• Try filtering to reduce the data set

PDF Generation Slow

• PDF agreements include images and complex formatting
• First generation may be slower (caching)
• Bulk downloads are queued and processed in background

Network Issues

Intermittent Connection

• Check your WiFi/network connection
• Try connecting via ethernet if on WiFi
• Move closer to your router
• Contact your IT department if on corporate network

VPN Issues

If using a VPN:

• Some VPNs can slow down connections
• Try disconnecting VPN temporarily
• Contact IT if VPN is required

Browser Performance

Browser Using Too Much Memory

• Close unused tabs
• Disable unnecessary extensions
• Restart browser periodically
• Consider using a different browser for the portal