Search Results
Found 19 results for "support"
Getting Help & Support
How to get help when you can't resolve an issue yourself
Employee Assisted Submissions
How to complete funding declarations on behalf of parents who need assistance
Browser Requirements & Technical Issues
Supported browsers, technical requirements, and how to resolve display issues
Portal Overview
An introduction to the Early Years Funding Portal and its key features
Information Captured Throughout the Process
A comprehensive guide to all data collected during child registration, funding submissions, and parent verification
Medical Information & Allergies
Recording medical conditions, allergies, dietary requirements, and emergency contacts
Legal ID Documents
Recording and viewing identity documents for funding verification
Capturing & Uploading Document Images
How to take quality photos of documents and upload them successfully
Bulk Import Children
Import multiple children at once from a CSV or Excel file with parent matching and validation
Understanding the Child Details Page
A complete guide to all sections and features on a child's details page
Reviewing Parent Submissions
How to review and approve submissions completed by parents
30-Hour Eligibility Code Verification
Understanding and verifying 30-hour childcare eligibility codes with evidence upload
2-Year-Old Eligibility Code Verification
Understanding and verifying 2-year-old funded childcare eligibility codes with evidence upload
Understanding Eligibility Codes
Guide to 30-hour and 2-year-old eligibility codes for parents
Agreement Templates
Using custom Word templates for funding agreements
Notification Templates & Settings
Configure email and SMS notification templates, enable/disable notification types, and manage reminder schedules
Common Staff Portal Issues
Solutions to frequently encountered problems for nursery staff
Performance & Speed Issues
Resolving slow loading, timeouts, and performance problems
Understanding Error Messages
What common error messages mean and how to resolve them